Policy - Zikto Shop
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SHIPPING & WARRANTY POLICY

How long does it take to receive ZIKTO Walk, once I’ve ordered?

Korea: After the official launch (August 10th, 2015), you will be able to receive your ZIKTO Walk within 3-5 business days.
International: After the official launch (August 10th, 2015), you will be able to receive your ZIKTO Walk within 1-2 weeks.

Can I return or exchange the product?

  1. The product was purchased by you, directly from Zikto.com. For orders placed from other retailers, you will need to follow their return policies.
  2. A Return Merchandise Authorization (RMA) must be requested from our customer service team within 7 days after your product is delivered.
    To request an RMA, email contact@zikto.com.
  3. The RMA number must be included along with your returned product.
  4. Once the display protection film on LED screen is removed, returns will not be accepted. Returned product(s) must be unused,
    undamaged, and complete with all parts and accessories.
    All accessories and packaging originally included with your purchase must be included with your return.
  5. Any shipping and handling charges and taxes paid (e,g., state, customs, VAT) are not refundable.
  6. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss
    or damage to the Product while in transit to Zikto.
  7. If you return the product to Zikto (a) without an RMA from Zikto or (b) without all parts included in the original package,
    Zikto retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price
    of the product or the retail value of the missing accessories, whichever is higher.
  8. Refunds will be processed and paid within 2 weeks of Zikto’s receipt of the returned product.

What’s your warranty/return policy?

  • Zikto Corp (“Zikto”) warrants to you, the original retail purchaser (“Consumer”), that this product (“Wearable”) will under normal use operate substantially in accordance with specifications (published on the date of your purchase) for a period of 1 year from the date of original purchase. Consumer’s sole and exclusive remedy, and Zikto’s sole and exclusive responsibility under this warranty will be, at Zikto’s option, either to repair or replace the defective Wearable during the 1 year limited warranty period so that it performs substantially in accordance with specifications (published on the date of your initial purchase). Any replacement may be, at the option of Zikto, a new or refurbished Wearable. If Zikto, in its sole discretion, determines it is not reasonable to replace the defective Wearable, Zikto may refund to Consumer the purchase price paid for the Wearable.
  • The foregoing warranty is limited and is not applicable to: (i) normal wear and tear; (ii) defects or damage caused by misuse, accident (including without limitation collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, wiring, testing, improper storage, use in an unapproved device or if the serial number has been removed; (iii) use not in accordance with the documentation; and (iv) damage caused by the equipment with which the Wearable is used.
  • To obtain warranty service for any Wearable that is subject to the foregoing warranty, Consumer must contact Zikto to obtain a Return Material Authorization (“RMA”) and return the defective Wearable together with proof of purchase to the address specified by Zikto in connection with the RMA. Consumer shall bear the cost of shipping the Wearable to Zikto and Zikto shall bear the cost of shipping the Wearable back to the Consumer after the completion of service under this limited warranty. Any Wearable returned to Zikto without an RMA or without proof of purchase will be returned to Consumer at Consumer’s cost.
  • The limited warranty extends only to Consumer and is not assignable or transferable to any subsequent purchaser or user. THE LIMITED WARRANTY SET FORTH ABOVE IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES AND ZIKTO HEREBY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, NON-INFRINGEMENT, QUALITY AND TITLE. ZIKTO DOES NOT WARRANT THAT THE WEARABLE IS ERROR FREE OR THAT IT WILL FUNCTION WITHOUT INTERRUPTION. To the extent Zikto may not, as a matter of applicable law, disclaim certain implied warranties, the duration of any such implied warranty shall be limited to the shorter of the 1 year limited warranty period or the minimum time period permitted under such law. Some states do not allow limitations on the duration of implied warranties, so the above limitation may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.